1. Agreement
These Terms of Service (“Terms”) are a binding agreement between you and Tech Flexa FZE LLC (“Tech Flexa”, “we”, “us”, or “our”), Office 402, Block A, Ajman Free Zone, Ajman, UAE.
By accessing techflexa.com, requesting a demo or quote, creating an account, or using Tech Flexa products or platform services (including OneStop and related applications) (collectively, the “Services”), you agree to these Terms and our Privacy Policy.
If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation. If you do not agree, do not use the Services.
Individual order forms, licence agreements, statements of work, or enterprise contracts may add or modify terms for paid subscriptions. If there is a conflict, the signed commercial agreement controls for that engagement.
2. The Services
Tech Flexa provides business software and related platform services, which may include identity and organisation management (OneStop), CRM, accounting, inventory and workshop modules, HRMS, fraud and risk tools, documentation, and support. Product availability, features, and release status (including Early Access) are described on our website and may change over time.
We may update, improve, or discontinue features with reasonable notice where practicable. Early Access or preview features are provided as-is and may be incomplete, change without notice, or be withdrawn.
3. Accounts and access
- You must provide accurate registration and organisation information and keep it updated.
- You are responsible for safeguarding credentials and for activity under your accounts.
- Organisation administrators control user access, roles, and entitlements within their tenant.
- You must promptly notify us of any unauthorised use or security incident related to your account.
- We may suspend or restrict access where reasonably necessary to protect the Services, other customers, or to address suspected abuse, non-payment, or Terms violations.
4. Subscriptions, fees, and trials
Paid Services are offered according to published pricing, quotes, or signed order forms. Fees, billing cycles, taxes, and renewal terms are as stated in the applicable order or invoice.
- Unless otherwise agreed in writing, fees are non-refundable except where required by law or expressly stated.
- You are responsible for applicable taxes (including VAT or GST) unless we state that a price includes tax.
- Trials or evaluation access may be limited in duration, features, or support and may convert to paid plans only if you agree.
- Failure to pay may result in suspension or termination of paid access.
5. Acceptable use
You agree not to:
- Use the Services unlawfully or for fraudulent, harmful, or infringing activity.
- Upload malware, attempt unauthorised access, probe, or disrupt our systems or other customers.
- Reverse engineer, scrape, or copy the Services except to the extent permitted by mandatory law or a written licence.
- Resell, sublicense, or provide the Services to third parties except as expressly allowed in your licence.
- Misrepresent your identity or affiliation, or misuse Tech Flexa branding.
- Use Early Access compliance or screening features as a substitute for professional legal or regulatory advice.
We may investigate violations and take action including suspension, termination, and reporting to authorities where appropriate.
6. Customer content and data
You retain ownership of content and data you or your users submit to the Services (“Customer Content”). You grant Tech Flexa a limited licence to host, process, transmit, and display Customer Content solely to provide and secure the Services and as otherwise directed by you.
You are responsible for:
- The accuracy and legality of Customer Content.
- Obtaining any consents or rights needed to process personal data in Customer Content.
- Configuring access within your organisation appropriately.
- Backing up critical data according to your own policies, except where a written agreement states we provide specific backup commitments.
Our handling of personal data is described in the Privacy Policy. Product-specific data processing terms may apply in enterprise agreements.
7. Intellectual property
Tech Flexa and its licensors own all rights in the Services, software, documentation, branding, and related intellectual property. These Terms do not transfer ownership to you. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription according to your licence and these Terms.
Feedback you provide may be used by Tech Flexa to improve the Services without obligation to you.
8. Third-party services
The Services may integrate with or link to third-party products. Those services are governed by their own terms. Tech Flexa is not responsible for third-party services and does not warrant their availability or security.
9. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect that information and use it only for purposes related to the Services or the commercial relationship, except where disclosure is required by law or the information is already public through no fault of the receiving party.
10. Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available”. Tech Flexa disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that they will meet all of your business, tax, or regulatory requirements. Accounting, tax, HR, and compliance features are tools to support your operations; you remain responsible for filings, professional advice, and regulatory obligations. Fraud & Risk / AML features do not constitute legal advice or a certified compliance guarantee.
11. Limitation of liability
To the maximum extent permitted by law:
- Tech Flexa will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.
- Tech Flexa’s total aggregate liability arising out of or related to the Services or these Terms will not exceed the amounts you paid to Tech Flexa for the Services giving rise to the claim during the twelve (12) months before the event.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
12. Indemnity
You will defend and indemnify Tech Flexa against claims, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your misuse of the Services, or your violation of these Terms or applicable law, except to the extent caused by our wilful misconduct.
13. Suspension and termination
You may stop using the Services at any time. Either party may terminate a paid subscription according to the applicable order form. We may suspend or terminate access immediately for material breach, unlawful use, security risk, or non-payment.
Upon termination, your right to access the Services ends. We may delete Customer Content after a reasonable period following termination, subject to legal retention needs and any data export rights in your agreement. Sections that by nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.
14. Website content
Marketing pages, guides, comparisons, and product descriptions are for general information. They are not legal, tax, or financial advice. Feature lists and roadmaps may change. Screenshots and demos may show illustrative data.
15. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will change when we do. For material changes affecting paid customers, we will provide reasonable notice where practicable (for example by email or in-product notice). Continued use after the effective date constitutes acceptance of the updated Terms, except where a signed agreement requires a different amendment process.
16. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman, without regard to conflict-of-law rules. Courts in Ajman, UAE, have exclusive jurisdiction over disputes arising from these Terms or the Services, unless a signed commercial agreement specifies a different dispute process (such as arbitration).
17. General
- If any provision is unenforceable, the remaining provisions remain in effect.
- Failure to enforce a provision is not a waiver.
- You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate transaction.
- These Terms, together with the Privacy Policy and any applicable order form or signed agreement, are the entire agreement regarding the Services and supersede prior informal understandings on the same subject.
18. Contact
Tech Flexa FZE LLC
Office 402, Block A, Ajman Free Zone, Ajman, UAE
info@techflexa.com · +971 56 703 1234
Contact form