Privacy Policy

Tech Flexa FZE LLC ("Tech Flexa", "we", "us", or "our") respects your privacy and is committed to protecting the personal data we collect through our website at https://techflexa.com and through our enterprise software services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Who We Are

Tech Flexa FZE LLC is a software house registered in Ajman Free Zone, United Arab Emirates. We provide enterprise HRMS, fraud and risk compliance platforms, AI integrations, and custom software development services.

• Company: Tech Flexa FZE LLC
• Address: Ajman Free Zone, United Arab Emirates
• Email: info@techflexa.com
• Phone: +971 55 167 6528

2. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, company name, and job title when you submit our contact form or request a consultation.
• Communications — messages, enquiries, and correspondence you send to us via email, WhatsApp, or other channels.
• Technical data — IP address, browser type, device information, referring URLs, pages visited, and general usage data collected through server logs and cookies.
• Business data — information you provide when evaluating or using our enterprise software products, including HRMS, compliance, or AI service engagements, as governed by separate client agreements.

3. How We Use Your Information

We use collected information to:

• Respond to enquiries and provide customer support
• Deliver, maintain, and improve our website and software services
• Send service-related communications and, where permitted, marketing updates
• Comply with applicable UAE laws, regulations, and contractual obligations
• Protect against fraud, abuse, and security threats
• Analyse website performance and user experience

4. Legal Basis for Processing

We process personal data based on your consent (for example, when you submit a contact form), our legitimate business interests (such as improving our services and securing our systems), performance of a contract, and compliance with legal obligations under applicable UAE federal and emirate-level regulations.

5. Cookies and Tracking

Our website may use essential cookies required for basic functionality and security. We may also use analytics tools to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Trusted service providers who assist with hosting, email delivery, analytics, or IT infrastructure, under confidentiality obligations
• Professional advisers such as legal or accounting firms where necessary
• Regulatory or law enforcement authorities when required by applicable law
• Affiliated entities, including our sports division ZenX Co (zenxco.com), only where relevant to your enquiry and with appropriate notice

7. International Data Transfers

Your data is primarily processed within the United Arab Emirates. If we transfer data outside the UAE, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for up to three years unless a longer period is required by law or an active business relationship.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal and contractual limitations
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@techflexa.com. We will respond within a reasonable timeframe as required by applicable regulations.

11. Third-Party Links

Our website may contain links to third-party websites, including ZenX Co and external service providers. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have collected such data, please contact us so we can delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Tech Flexa FZE LLC
Ajman Free Zone, United Arab Emirates
Email: info@techflexa.com
Phone: +971 55 167 6528